Cancellation and refund policy

Subject to the product classification and any mandatory local law, a consumer ordinarily has 14 days after the web contract is concluded to cancel without giving a reason.

Where legally required cancellation information is not provided correctly, the cancellation period may be extended under applicable law. The actual deadline is calculated from the accepted contract record and does not rely on a generic calendar date shown only in the browser.

The applicable cancellation information and model form are provided before the customer is bound, and the required confirmation is provided on a durable medium.

The ordinary cancellation right for non-tangible digital content may be lost only where all applicable legal conditions are satisfied, including:

• The customer gives prior express consent to supply beginning during the cancellation period.
• The customer acknowledges that the cancellation right will be lost when supply begins.
• Vivat Lex provides the required confirmation, including the recorded consent and acknowledgement, on a durable medium.
• Supply actually begins in accordance with that choice.

A pre-ticked box, silence, continued browsing, Terms acceptance, payment, cookie consent or marketing consent is not the required express consent.

1. The product, £399 GBP base price, final hosted-checkout amount and currency, fixed cutoff, web/mobile separation and cancellation consequences are shown prominently.
2. Terms acceptance is captured separately.
3. If immediate supply is selected, a separate unticked request covers the service element starting during the cancellation period.
4. A separate unticked choice covers digital-content supply and acknowledgement of the loss-of-cancellation consequence.
5. The exact wording, versions, identity, timestamp and result are recorded.
6. The legally required durable confirmation is created or sent.
7. Only then is digital content unlocked or service performance started.

If a required choice, record or durable confirmation fails, supply remains closed. Vivat Lex does not assume that the customer has lost a cancellation right.

A customer may cancel by sending a clear statement that they wish to cancel the Vivat Lex Web contract. Legal terminology and the model form are not required.

Email

sqe1practice@gmail.com

Post

32/1 Tudsbery Avenue, Edinburgh, EH16 4GX, United Kingdom

Telephone

+447442194285

A cancellation sent before the deadline is treated as timely even if processed later. Vivat Lex preserves the received time and provides a retainable acknowledgement.

Helpful information includes the customer’s name, web-order email, order reference and a clear statement of cancellation. Do not send a password, one-time code, full card number, PIN or CVV/CVC.

• Future supply stops.
• The web entitlement is revoked or is not provisioned.
• Any amount due for refund is returned without undue delay and within the applicable statutory period.
• The refund uses the original payment method unless the customer expressly agrees otherwise and incurs no fee as a result.
• The customer receives a clear refund and entitlement outcome.

For the UK baseline, a cancellation refund is generally due no later than 14 days after Vivat Lex is informed of the decision to cancel, subject to applicable statutory rules and any lawful sanctions restriction.

If a customer cancels during the cancellation period after expressly requesting that a service begin, a proportionate amount may be payable only where:

• The service analysis is legally correct.
• The customer received the required information.
• The express request was validly recorded.
• The amount reflects what was actually supplied up to cancellation.
• The calculation is fair, transparent and permitted by applicable law.

Vivat Lex does not automatically deduct an invented service share from the price paid. No adverse service charge is calculated unless a lawful allocation and method were disclosed before order and apply to the facts.

A successful payment and activated course access are separate steps. A payment-provider success page does not by itself confirm that web access has been activated.

• If payment is verified but course access cannot be activated, Vivat Lex checks and resolves the order before granting access.
• The customer is not asked to pay again until the first transaction is resolved.
• Vivat Lex either activates the valid course access promptly or provides the remedy required by the contract and law.
• Vivat Lex keeps a record of the issue and its resolution.

The provider role for an order is identified in that order’s checkout and durable confirmation. A provider is not described as the live refund decision-maker merely because that role is planned or generally available.

• The course provider, merchant of record and party that technically initiates a refund are identified consistently.
• The approval route and generated evidence are retained.
• Any additional provider steps must remain lawful.
• Tax, fees and foreign-exchange effects are handled transparently.
• The entitlement is revoked or corrected consistently with the refund outcome.
• The customer is informed of the outcome.

Provider delay or policy does not remove mandatory rights against the contracting trader. Where Vivat Lex confirms a refund, it provides evidence of initiation and investigates a missing refund.

A suspected or substantiated Acceptable Use breach does not automatically determine the financial outcome.

• The evidence and seriousness of the conduct are considered.
• Whether the account was compromised is considered.
• What was successfully supplied is considered.
• Any failure by Vivat Lex is considered.
• Whether a less restrictive measure was available is considered.
• Mandatory cancellation and consumer rights are considered.

There is no automatic forfeiture of the full price paid, automatic new-course fee or fixed penalty per alleged copy or recipient.

Paid sale is offered only in countries shown as enabled. Mandatory local withdrawal, digital-content, service, refund, language, ADR, tax and payment rules for an enabled country continue to apply.

A choice-of-law clause does not deprive a targeted consumer of mandatory protections that apply under relevant conflict-of-laws rules.

For an enabled EU or EEA market, the treatment of early digital-content supply, the ongoing service element, durable confirmation and national implementation follows the approved local terms for that market.